Unit 4: Management and Operations
Optimise processes, quality, and supply chains—deliver findings through a professional executive presentation.
What is Unit 4 — Management and Operations?
The Management and Operations (Unit 4) unit examines how managers design efficient processes, control quality, and manage supply chains.
Assessment is an Executive Presentation recommending operational improvements for a chosen organisation.
Learners develop skills valued in operations management, logistics, and general management roles.
Core Strategic Value
- •Process Excellence: Map processes and identify waste using lean concepts.
- •Quality Systems: Apply TQM, ISO, and continuous improvement tools.
- •Supply Chain: Evaluate sourcing, inventory, and logistics performance.
What You Will Study
This unit develops practical, industry-aligned competencies across 4 core learning modules:
1. Operations Strategy & Performance
Link operations strategy to corporate objectives
Define operational performance indicators and SLAs
Compare product versus service operational models
Assess capacity, location, and layout decisions
2. Process Design & Quality Management
Document process flows and bottleneck analysis
Apply quality tools: cause-effect, Pareto, control charts
Evaluate lean, Six Sigma, and Kaizen approaches
Design quality assurance and inspection protocols
3. Supply Chain & Inventory Control
Analyse supplier selection and relationship management
Review inventory models: EOQ, JIT, and safety stock
Assess logistics, distribution, and sustainability impacts
Evaluate technology in operations and automation
4. Executive Presentation Assessment
Prepare slide deck with data visualisation and recommendations
Present operational improvement plan to assessor panel
Respond to Q&A on feasibility and implementation risks
Submit supporting operations analysis appendix
Structure & Parameters
Assessment Policies & Logistics
Submission Windows
Internal and external assessment deadlines follow Pearson BTEC session calendars. Confirm key dates with ICT Business School at enrollment.
Academic Integrity
All coursework and exam submissions must meet Pearson authenticity standards. Plagiarism checks and verification apply to every unit.
Learner Support
Access tutor feedback, assignment briefings, and resubmission guidance through our structured BTEC support pathway at ICT Business School.
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